Instagram Fixes Bug Causing Service Outages

Instagram fixed a bug causing a service outage that impacted users to varying degrees, as people reported disabled accounts and repeated app crashes.

Instagram officially acknowledged the issue today at 10:14 AM Eastern time, sending out the following tweet:

Adam Mosseri, Head of Instagram, sent out a tweet four hours later to confirm they’re still working on it:

The problem persisted for roughly eight hours. However, not all users were affected by it, and those affected reported various issues.

Let’s take a look at what we know about the outage.

Instagram Outage – What’s Going On?

Reports started circulating on Twitter around 10:00 AM this morning that users were losing thousands of followers in an apparent purge of Instagram accounts.

The sudden decline in follower count is likely related to another ongoing issue. Some users logged in to see lost followers, but others were told their account was disabled.

Thousands of disabled accounts could equate to thousands of lost followers. However, people who could access their accounts had a hard time doing so.

While following the # instagramdown hashtag, the most frequent complaint I noticed was that the app crashed or couldn’t be used at all.

Although it was a trending topic on Twitter all day, we’re uncertain how widespread the problem is.

We ran a poll on LinkedIn, which currently has 425 votes, asking people if the Instagram outage impacted them.

Only 20% of respondents said they were affected:

This is consistent with the poll we ran on Twitter asking the same question, though with a smaller sample size.

On Twitter, 24% of respondents said they were affected, and a third of respondents weren’t even aware of a problem.

SEO professional Alan Muther replied, saying he was on the receiving end of an account suspension as well:

Instagram Outage – Now Fixed

At 6:00 PM Eastern time on Monday evening, Instagram confirmed it fixed the bug, stating:

“We’ve resolved this bug now – it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers. Sorry! ‍”

Is it resolved, though?

Looking at the replies on Twitter, users continue having trouble accessing their accounts.

We’ll continue following this story and update this article with more information when it becomes available.

Featured Image: PixieMe/Shutterstock