Learn how Facebook Pages get the "Very responsive to messages" badge
The Very responsive to messages badge shows people which Pages respond quickly and consistently to private messages. To get the badge, your Page must have achieved both of the following over the last 7 days:
- A response rate of 90%.
- A response time of 15 minutes.
When your Page has the badge, anyone can see it. When your Page doesn't have the badge, only people who help manage your Page can see responsiveness information on your Page.
Learn how response rate and response time are defined for your Page.